Damages & Claims Policy
Claims and Damages Policy
Inspect the pallet and packaging material upon initial receipt of shipment for any indication of visible damaged products. Note any damage or missing product on the Proof of Delivery provided by the driver, this will ensure a faster turn-around time on filing a claim and reshipping the product. If you accept the shipment without notating Proof of Delivery, and damage or shortage is found please contact Buy Floors Direct within 48 hours of receiving your order.
Follow these steps to notify us of any damaged shipments.
- Inspect all products on the shipment.
- take a minimum of three photos displaying all the product.
- full pallet view
- top view
- side view
- email tonya@buyfloorsdirect.com or sonya@buyfloorsdirect.com with a copy of the
- Original receipt
- Proof of Delivery
- 3 Photos taken.
- Indicate the exact number damaged # of pieces / boxes.
- List specific product damaged
- Best phone number and email to contact you.
- Do not Discard any of the damaged material or packaging.
- Buy Floors Direct will contact you about the claim.
